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About us

 

FAQ

Where are the clothes made? 
From fabric to finished product everything is made in Montreal, Quebec, Canada.


What does "made-to-order" mean?


It means we carry no inventory and everything is made on demand. After we process your order, we print your chosen designs on high-quality fabric, sew it and ship it straight to your door. 


How long will it take to receive my order? 

Depending on the amount of orders we get simultaneously, it takes between 5 to 9 business days to complete an order. After that, we ship the order via Canada Post Express. Shipping delays depend on wether we are shipping locally or internationally. In the case of a local shipping, it usually takes between 24 and 48 hours for our customers to get their precious package. 

What if my product is damaged? 
All products go through a rigorous quality check before getting shipped out. However, if we missed out on something, send us a detailed email with pictures at marie@kryptoons.com and we will be happy to assess the situation with you.

Where can I find washing instructions? 
On each product's page, you can find the cleaning instructions associated with it. No matter which item you are washing, never use bleach and use a detergent without phosphate. We pride ourselves in the longevity of our our product and if you respect the associated instructions, colours should never fade, no matter how many times you wash it.


 

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